Terms

These terms apply to your use of this website and to every order you place with The Edit, based in Doha, Qatar. By placing an order you agree to them.

Orders and acceptance

Receiving an order confirmation email does not mean we have accepted your order. We may decline or cancel an order, for example because of a pricing or stock error or suspected fraud, and will refund any payment taken. If you need to change or cancel an order, email us as soon as possible. Once an order has entered production, we are unable to cancel or change it.

Prices and payment

Prices are shown in Qatari riyals (QAR). Each order is paid in full at checkout. Customs duties, taxes and delivery charges, where they apply, are shown at checkout before you pay.

Made to order

Every piece is made to order. Production and delivery times are estimates and are described on our Shipping & Returns page.

Personalization

By requesting personalization you agree that you are responsible for checking the accuracy of everything you enter, including spelling, capitalisation, font, foil colour and placement, before you complete your order. Personalised pieces are made exactly as submitted, and we are not responsible for errors in the text you provide. Small variations in placement, size and foil appearance are part of the craft and are not defects. If an error in your personalization was caused by us, contact us within 7 days of delivery with photos and your order number and we will put it right.

Returns

Personalised pieces are made to your approved details and are final sale, so we cannot accept returns, exchanges or refunds for change of mind. Pieces without personalization can be returned within 7 days of delivery if unused and in their original packaging, with return shipping paid by you; original delivery fees and duties are not refundable. If your piece arrives damaged or defective, or does not match what you approved, contact us within 7 days of delivery and we will repair, replace or refund it. Full details are on our Shipping & Returns page.

Private gifting orders

Private gifting orders start from 11 pieces and are confirmed by email. We send a final mock-up for your approval, and we do not offer samples. A deposit is due once you approve the terms and the final mock-up, and the balance is due when your order ships. The deposit is non-refundable once production begins. Company logos are available for orders of 100 pieces or more, subject to confirmation.

Product appearance

Our product images are digitally created and edited from our actual pieces. Screen settings can change how colours appear, and natural leather and hair-on-hide vary from piece to piece, so your piece may differ slightly from the images.

Carriers and customs

We use third-party carriers and payment providers. We are not responsible for delays, loss or damage caused by them or by customs, beyond what the law requires of us.

Events outside our control

We are not liable for delay or failure to deliver caused by events outside our reasonable control. We will tell you and resume as soon as we can.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss. Nothing in these terms limits any right you have under applicable consumer protection law.

Governing law

These terms are governed by the laws of the State of Qatar.

Contact

Questions about these terms? Email hello@itstheedit.co. See also our Privacy Policy.