Shipping & Returns

Shipping

Each piece is made to order and crafted especially for you. Please allow approximately 5–6 weeks before dispatch. Private gifting orders are confirmed with your quotation and depend on quantity and personalization.

We deliver across the GCC. Orders within Qatar are delivered in 1–2 business days once dispatched. Orders to the UAE, Saudi Arabia, Kuwait, Bahrain and Oman are delivered in 2–4 business days once dispatched.

Complimentary delivery is available on orders with a final merchandise subtotal of QAR 1,000 or more. For orders below QAR 1,000, the delivery fee is shown at checkout.

Orders within Qatar carry no customs duties. For orders to other GCC countries, customs duties, taxes and import fees are included in the delivery price shown at checkout. The total you see at checkout is the final amount, so there is nothing more to pay on delivery.

Delivery times are estimates. Delays can occur with carriers, customs or in busy periods, and we are not responsible for delays outside our control. If your order has not arrived within the expected time, please contact us.

Returns and refunds

Personalised pieces are made exactly to the details you approve and are final sale. We are unable to accept returns, exchanges or refunds for change of mind.

Pieces without personalization can be returned within 7 days of delivery if unused and in their original packaging, including the box and dust bag. To start a return, email hello@itstheedit.co with your order number. Return shipping is paid by you. Once we receive and inspect the piece, we refund it to the original payment method. Original delivery fees and customs duties are not refundable.

Damaged, defective or not-as-approved pieces: please email hello@itstheedit.co within 7 days of delivery with your order number and photos. We will repair, replace or refund the piece at our cost, including any return shipping.

Small variations in the placement, size and foil appearance of personalization, and natural variations in leather and hair-on-hide markings, are part of the craft and are not defects.

This policy does not affect any rights you have under the consumer protection laws that apply to you.

Questions? Contact us at hello@itstheedit.co. See also our Terms and Privacy Policy.